When You Think There’s a Water Leak／南相馬市公式ウェブサイト -Minamisoma City-

Water leaks may be very small to begin with, but can quickly grow even over the course of a day, leading to a waste of both water and money. It’s important to discover the leak during its early stages get it fixed as soon as possible.

Signs of a Leak

Hissing sound

Hissing sound from a faucet handle or an indoor pipe after all the faucets have been turned off.

Wet ground

Finding a wet spot in areas where water is circulated such as the kitchen or the bathroom.

Meter running even when water not in use

Movement in the red needle or dial on your meter even though you are not using any water.

Any of these signs may indicate a leak, so please contact a plumber and get it repaired as soon as possible.

List of Designated Plumbing/Construction Companies

List of Holiday On-Call Water Service Repair Companies

Emergency Response to a Leak

While waiting for repairs, turn the valve within the meter box clockwise to shut off the water supply.

The valve may discharge some water when opening or closing it, but please continue to turn it completely to the open or closed position. (The discharge is to prevent freezing.)

Reduction or Exemption of Water Charges Due to Leak

If a leak occurs between the water meter and your faucets, there are some cases in which part of the water charges are reduced or voided based on the location of the leak. In order to qualify for a reduction or exemption, the leak must be in a spot that is difficult to discover normally, such as within a wall or underground. Leaks from places such as toilets, faucets, and water supply devices do not qualify.
If you would like to know if you qualify for a reduction or exemption, please contact the waterworks division, engineering section. (Tel: 0244-24-5272)